Acenta Padel Tour

ACENTA PADEL TOUR APP
PRIVACY POLICY
LAST REVISED: 28 SEPTEMBER 2022

Hi there, we're Acenta AS, owner of Acenta Padel Tour App, located at Kongensgate 21, 1530 Moss, Norway, Tax no: 912 356 868 ("herafter called Acenta Padel Tour App") and welcome to our privacy policy. This policy sets out how we handle your personal information if you're an Acenta Padel Tour App user or visitor to our Sites
How we use your personal information

Your information will be held by Acenta Padel Tour App, which is part of Acenta AS. This privacy notice is to let you know how companies within the Group promise to look after your personal information. This includes what you tell us about yourself and what we learn by having you as a customer. This notice also tells you about your privacy rights and how the law protects you.

Our Privacy Promise

We promise:

  • To keep your data safe and private.
  • Not to sell your data.
  • To give you ways to manage and review your personal data and sharing choices at any time.

Personal information and the law

This section tells you who we are, what your personal information is, and how we get it. It explains how the law protects you by controlling what is allowed to happen to it.

1. Who we are
2. How the law protects you
3. Groups of Personal Information
4. Where we collect personal information from
5. How long we keep your personal information
6. If you choose not to give personal information
7. Cookies

The control you have

This section covers how to complain or withdraw your consent. It also tells you how you can get a copy of your personal information, or ask for it to be changed or removed.

8. How to complain
9. How to withdraw your consent
10. Letting us know if your personal information is incorrect
11. How to get a copy of your personal information
12. Your rights - What if you want us to stop using your personal information?

How personal information is used

This tells you who we share personal information with. It explains what it's used for in identification and user authentication across our Group services.

13. Who we share your personal information with
14. How we work out what marketing you receive
15. Sending data outside of the EEA
16. When we need to update this policy
17. How you can contact us

1. Who we are

This section gives you the legal name of the company who holds your personal information - known as the 'legal entity' - and tells you how you can get in touch with us. Acenta AS are presented with their main homepage at www.teamacenta.com
Contacting us about data privacy
Please use these details to contact us about any of the topics set out in this Privacy notice. If you have any questions, or want more details about how we use your personal information, you can ask us sending mail to privacy@teamacenta.com

2. How the law protects you.

This section sets out the legal reasons we rely on, for each of the ways we may use your personal information. As well as our Privacy Promise, your privacy is protected by law. This section explains how that works. Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside Acenta Padel Tour App. The law says we must have one or more of these reasons:

  • To fulfil a contract we have with you, or
  • When it is our legal duty, or
  • When it is in our legitimate interest, or
  • When you consent to it.

When we have a business or commercial reason of our own to use your information, this is called a 'legitimate interest'. We will tell you what that is, if we are going to rely on it as the reason for using your data. Even then, it must not unfairly go against your interests. The law and other regulations treat some types of sensitive personal information as special. This includes information about racial or ethnic origin, sexual orientation, religious beliefs, trade union membership, health data, and criminal records. We will not collect or use these types of data without your consent unless the law allows us to do so. If we do, it will only be when it is necessary:

  • For reasons of substantial public interest, or
  • To establish, exercise or defend legal claims.

Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.

What we use your personal information for Our reasons
Serving you as a customer
  • To manage our relationship with you or your business
  • To develop and carry out marketing activities
  • To communicate with you about our products and services
  • Your consent
  • Fulfilling contracts
  • Our legitimate interests
  • Our legal duty
Business improvement
  • To test new products
  • To manage how we work with other companies that provide services to us and our customers
  • To develop new ways to meet our customers' needs and to grow our business
  • Fulfilling contracts
  • Our legitimate interests
  • Our legal duty
Managing our operations
  • To deliver of our products and services
  • To make and manage customer payments
  • To collect and recover money that is owed to us
  • Fulfilling contracts
  • Our legitimate interests
  • Our legal duty
Managing security, risk and crime prevention
  • To manage risk for us and our customers
  • To obey laws and regulations that apply to us
  • To respond to complaints and seek to resolve them
  • Fulfilling contracts
  • Our legitimate interests
  • Our legal duty
Business management
  • To run our business in an efficient and proper way. This includes managing our business capability, planning, adding and testing systems and processes, managing communications, corporate governance, and audit
  • To exercise our rights set out in agreements or contracts
  • Our legitimate interests
  • Our legal duty
  • Fulfilling contracts
For processing special categories of personal data
  • Legal claims
  • Consent
  • Using any special categories of data as needed to establish, exercise or defend legal claims
  • Telling you that we need your consent to process special categories of personal data, when that is what we rely on for doing so
3. Groups of Personal Information

This explains what all the different types of personal information mean, that are covered by data protection law. We use many different kinds of personal information. They are grouped together like this. The groups are all listed here so that you can see what we may know about you. We don't use all this data in the same way. Some of it is useful for marketing, or for providing services to you. But some of it is private and sensitive and we treat it that way.

Type of personal information Description
Financial Your financial position, status and history
Contact Your full name, address of your business and how to contact you
Socio-Demographic This includes details about your nationality
Transactional Details about payments you make to us
Contractual Details about the products or services we provide to you
Consents Any permissions, consents or preferences that you give us. This includes things like how you want us to contact you
Other Identifier Your personal phone number and personal email address
4. Where we collect personal information from

This section lists all the places where we get data that counts as part of your personal information. We may collect personal information about you (or your business) from other Acenta Padel Tour App services:

Data you give to us
  • When you apply for our products and services
  • When you talk to us on the phone or in branch, including recorded calls and notes we make
  • When you use our websites or mobile device apps
  • In emails and letters
Data we collect when you use our services

This covers two things: details about how and where you access our services, and account activity that is shown on your account history and logs.

  • Name and contact data - data like your name, email address, phone number, and other similar contact data.
  • Credentials - passwords, hints, and information used for authentication and account access.
  • Demographic data - country, and preferred language.
  • Payment data - data needed to process your order if you make purchases through our website, service ordered, and contact information. We do not collect payment information (i.e., credit or payment card number). Purchase transactions are done through secure affiliates.
  • Usage data - We use this information to enhance and personalize your user experience, to recognize and contact you, and to monitor and improve our websites and service. In some instances, we may combine this usage information with personal information. We typically collect this information through a variety of tracking technologies, including cookies, web beacons, embedded scripts, location-identifying technologies, file information, and similar technology.
  • Content - Information about the content of your files and communications when necessary to provide you with the products you use. This can include the filenames, file types, photos, videos in-app messages, chat, or other functionality. We also may collect the content of messages you send to us, like feedback and product reviews you write, or questions and information you provide for customer support. To share photos and video, we will access your device camera roll and camera with your permission. If you need to update your permissions, you can do so in the “Settings” app of your device. When you contact us, phone conversations or chat sessions with representatives may be monitored and recorded subject to applicable law and your consent where it's required.
  • Device data - Information about your device and its software, such as your IP address, browser type, Internet service provider, device type/model/manufacturer, operating system, date and time stamp, and a unique ID that allows us to uniquely identify your browser, mobile device, or your account (including, for example, a persistent device identifier or an Ad ID), and other such information. We may also work with third-party partners to employ technologies, including the application of statistical modeling tools, which permit us to recognize and contact you across multiple devices.
  • YouTube authentication and authorization - We store tokens and account names. The token is erased when you delete your account, and it changes when you change your account. The name is fetched on the fly where we use it, based on the token that we save
Data from outside organisations
  • Federations or Sport Associations those partners might provide us with their user ID or other identifier to merge your profile with their account. Partners receive your data when you visit or use their services or through third parties they work with. We require each of these partners to have lawful rights to collect, use and share your data before providing any data to us.
Information we collect in relation to social networks

If you use any of our social network applications, pages, or plug-ins, or if you use one of our products or services that allow interaction with social networks, we may receive information relating to your social network accounts. For example: If you log in to one of our websites, applications, or services using your social network account, we may receive basic details from your social network profile. The basic details we receive may depend on your social network account privacy settings; however, they might include your social network ID, name, profile picture, gender, or location. We may also receive additional information from your profile if you give us permission to access it.

5. How long we keep your personal information

This section explains how long we may keep your information for and why We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with the Acenta Padel Tour App services, you can request that we erase your personal information and close your Acenta Padel Tour App account. Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

The reasons we may do this are:
  • To respond to a question or complaint, or to show whether we gave you fair treatment
  • To study customer data as part of our own internal research
  • To obey rules that apply to us about keeping records
6. If you choose not to give personal information

You can choose not to give us personal information. In this section we explain the effects this may have. We may need to collect personal information by law, or to enter into or fulfil a contract we have with you. If you choose not to give us this personal information, it may delay or prevent us from fulfilling our contract with you, or doing what we must do by law. It may also mean that we cannot run your accounts or policies. It could mean that we cancel a product or service you have with us. We sometimes ask for information that is useful, but not required by law or a contract. We will make this clear when we ask for it. You do not have to give us these extra details and it won't affect the products or services you have with us.

7. Cookies

This section contains a link to our Cookies Policy Cookies are small computer files that get sent down to your PC, tablet or mobile phone by websites when you visit them. They stay on your device and get sent back to the website they came from, when you go there again. Cookies store information about your visits to that website, such as your choices and other details. Some of this data does not contain personal details about you or your business, but it is still protected by this Privacy notice. To find out more about how we use cookies, please see our Cookie Policy.

8. How to complain

This section gives details of how to contact us to make a complaint about data privacy. It also shows you where you can get in touch with the government regulator. Please let us know if you are unhappy with how we have used your personal information. You can contact us using our email privacy@teamacenta.com. You also have the right to complain to the regulator, and to lodge an appeal if you are not happy with the outcome of a complaint.

9. How to withdraw your consent

This section explains what to do if you no longer want us to hold or use your personal information. You can withdraw your consent at any time. Please contact us using privacy@teamacenta.com if you want to do so. This will only affect the way we use information when our reason for doing so is that we have your consent. See the section 'Your Rights' about more generally restricting use of your information. If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.

For SportCam users who stream to YouTube and used authentication and authorization (the process by which users identify themselves and consent to allow SportCam to access certain user-specific data ) in addition to the normal procedure of revoking access inside app settings, users can revoke access to their data via the Google security settings page at https://security.google.com/settings/security/permissions

10. Letting us know if your personal information is incorrect

Here you can find out how to contact us if you think the information we hold for you is wrong, incomplete or out of date. You have the right to question any information we have about you that you think is incorrect. We'll take reasonable steps to check this for you and correct it. You can contact us using privacy@teamacenta.com.

11. How to get a copy of your personal information

This section tells you where to write to us to get a copy of your personal information, and how to ask for a digital file you can use yourself or share easily with others. You can do this online or by writing to us. You can get a copy of all the personal information we hold about you by downloading it by clicking the link in your profile settings page or by asking us in our privacy@teamacenta.com.

When you want to share your data with outside companies

You also have the right to get certain personal information from us as a digital file, so you can keep and use it yourself, and give it to other organisations if you choose to. If you wish, we will provide it to you in an electronic format that can be easily re-used. You can get a copy of all the personal information we hold about you by downloading it by clicking the link in your profile settings page or send us an email on privacy@teamacenta.com

12. Your rights

What if you want us to stop using your personal information? This section explains about your right to object and other data privacy rights you have - as well as how to contact us about them.

You can object to us keeping or using your personal information. This is known as the 'right to object'.

You can also ask us to delete, remove, or stop using your personal information if there is no need for us to keep it.

This is known as the 'right to erasure' or the 'right to be forgotten'. There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should not be using it. We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. You can ask us to restrict the use of your personal information if:

  • It is not accurate
  • It has been used unlawfully but you don't want us to delete it
  • It is not relevant any more, but you want us to keep it for use in legal claims
You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it

If we do restrict your information in this way, we will not use or share it in other ways while it is restricted.

If you want to object to how we use your data, or ask us to delete it or restrict how we use it or, please contact using email privacy@. Or by requesting it from the personal profile page in the sub-domain created for your business.



How personal information is used
13. Who we share your personal information with

We may share your personal information with outside organisations such as credit card providers. This is so that we can provide you with products and services, run our business, and obey rules that apply to us. Here we list all the types of organisation that we may share your personal information with.

Acenta Padel Tour App Group
We may share your personal information with other companies in Acenta AS.

Authorities
This means official bodies that include:
  • Central and local government
  • Law enforcement and fraud prevention agencies.

Banking and financial services

Outside companies we work with to provide services to you and to run our business.

  • Agents who help us to collect what is owed to us
  • Other financial services companies (to help prevent, detect and prosecute unlawful acts and fraudulent behaviour)
Other services and schemes

These are organisations that we may need to share your personal information with, because of what you can do with the product or service you have with us.

If you are a player of a sport that is linked to a tournament and you registered to that tournament, information will be shared with the organizer and the ranking entity

General business

Outside companies we use to help grow and improve our business.
  • Organisations that introduce you to us
  • We use Flutterflow to manage users' subscriptions or upgrade plans.
  • We use VIPPS to manage payment information, and process payments.
  • This might be a club or a sport organisation for a sport that you practice
Company mergers and takeovers

We may also share your personal information if the make-up of Acenta Padel Tour App AS Group changes in the future:

  • We may choose to sell, transfer, or merge parts of our business, or our assets. Or we may try to bring other businesses into Acenta AS Group. This is sometimes called Mergers & Acquisitions or 'company takeovers'.
  • During any such process, we may share your data with other parties involved. We'll only do this if they agree to keep your data safe and private.
  • If the change to our Group happens, then other parties may use your data in the same way as set out in this notice
Public information

They can be seen by anyone, on or off our Products, including if they don't have an account. This includes your player ID which is included in your profile link; any information you share with a public audience; information in your public profile on Acenta Padel Tour App (Name, Surname, Nationality, Player ID number); Events (Tournaments, Leagues), Rankings, Organization, Score Board with match Results, Timetable. Other people using Acenta Padel Tour App, and we can provide access to or send public information to anyone on or off our Products, including in other Acenta App AS Group Products, in search results, or through tools and APIs. Public information can also be seen, accessed, reshared or downloaded through third-party services such as search engines, APIs, and offline media such as TV, and by apps, websites and other services that integrate with our Products. Information about your activity or presence on our Products. People in your networks can see you progress, event you participated in, current Rank.

When you register and activate your account in our system your Player Profile will be created. Any admin who create new event, can add your profile to his new event. You will get notification when it happened and you have an option to sing off. If you don't want to be auto added to the event or Club League, you can go to your profile settings and turn off this option.

We need your Data of Birth to match your profile to correct age group in Rankings. If you don't wish to show your Data of Birth in your public profile, you can send us an email to privacy@teamacenta.com. But nevertheless it still be used to match your age group in Rankings and show your natural age class in Rankings.

14. How we work out what marketing you receive

We use marketing to let you know about products, services and offers that you may want from us. This section tells you how we decide what marketing to show or send you. It also explains how we work out what you may be interested in.

We can only use your personal information to send you marketing messages if we have either your consent or a 'legitimate interest'. That is when we have a business or commercial reason to use your information. It must not conflict unfairly with your own interests.

We do not sell the information we have about you to outside organisations.

We may ask you to confirm or update your choices, if you take out any new products or services with us in future.

We will also ask you to do this if there are changes in the law, regulation, or the structure of our business.

If you change your mind you can contact us to update your choices at any time.

15. Sending data outside the EEA

This section tells you about the safeguards that keep your personal information safe and private, if it is sent outside the EEA.

We will only send your data outside of the European Economic Area ('EEA') to:

  • Follow your instructions
  • Comply with a legal duty
16. When we need to update this policy

We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.

When we do change the policy, we'll make sure to notify you about such changes, where required.

17. How you can contact us

If you have any questions about our privacy practices or the way in which we have been managing your personal information, mail:

Acenta AS
Kongensgate 30
1530 Moss
Norway
Tax no: 912356868
18. Use of External Services - YouTube API used by SportCam and Acenta Padel Tour App

Acenta Padel Tour App AS uses YouTube API Services to collect authorized data and fulfill Services when authorized by the Customer. You can learn more about the associated terms of service and privacy policies via the links below:

We're really glad you made it to the end of the privacy policy, because knowing this stuff is the best way to understand how your personal information is used and how to best manage it!